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Terms & Conditions Privacy Policy Warranties Leaks Disclaimer Order Policy Shipping & Delivery Return/ Cancellation Policy |
Shipping
LSI reserves the
right to limit quantities ordered and to cancel or reject orders.
Additional fees are charged for expedited shipping. A "Return Receipt" may be required for new customers or for those who have not established a credit history with LSI.
Email
us if shipping costs are not posted,
for large orders, or international orders outside USA (lower 48
states) OR call Life Streams International Mfg. Co. 1-800-76-WATER or (315) 336-3599 for the required rate.
Orders outside USA (lower 48 states) - To email us before ordering
to determine shipping costs.
Refused Deliveries:
Shipping carrier efused deliveries will be charged a 25% restocking fee. Common
Carrier refused deliveries will be charged a 25% restocking fee plus
freight charges both ways.
Shipping Charges are based on the method
of shipping and weight, size of package, and destination.
Order Arrival Time
Shipping time is the number of business days (Monday-Friday) it
takes a product to reach you from the date it is shipped from
the LSI Factory.
In-stock items: Shipping times vary from 3 to 10 business
days depending on the proximity of your shipping address to our
Factory. (U.S. destinations only)
Non-stock special order items or backordered items may
take longer to be shipped to you
(approx. 3 to 6 weeks for delivery) depending upon manufacturer
and specific item. Will be shipped as soon as possible.
Tracking of Orders: If we have your email address available,
we will send you the tracking number(s).
Special Orders:
Special orders for non-stock or specialty items must be in writing
and include all necessary information including, but not limited
to, manufacturers name and part number. All non-stock special
order sales are final and cannot be returned. Special orders
may take 3 to 6 weeks for delivery depending upon manufacturer
and specific item.
For Damaged or Lost Shipments:
All packages are insured through our shipping carrier and/or other third party insurance agency. Life Streams International Mfg. Co. store does not hold any responsibilities for any lost and damage packages due to the fact they are all covered by insurance agencies. Customer is required to give notice within 24 hours after the package’s arrival if package is damaged. Life Streams International Mfg. Co. will notify insurance agency within few hours and following with investigation.
For lost packages, customer/purchaser nor Life Streams International Mfg. Co. is responsible. We will make application to shipping carrier or other third party insurance agency to take full coverage against lost or damaged package. However, until a decision is made, Life Streams International Mfg. Co. cannot issue anything. Claims may take up to 7 business days.