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Terms & Conditions Privacy Policy Warranties Leaks Disclaimer Order Policy Shipping & Delivery Return/ Cancellation Policy |
Returns Process
For All Returned Merchandise:
All claims and returned goods must be pre-authorized with RMA# and accompanied by the sales receipt or invoice. Shipping costs and mailing insurance for return of non-defective merchandise shall be borne by the purchaser. Mailing insurance is required. All returned goods are shipped at customer's risk and claims for damages must be filed against shipping carrier by customer.
Refunds do not include shipping fee & handling fee on each transaction. Item(s) be returned in a "like new" & resellable condition. If not, a partial refund will be issued based on their condition. Some items are subject to a 25% restocking fee. Some products are not refundable (see below). Custom & non-stock items (3rd party drop shipped items) are not refundable. A Company Check is issued for the refund within 2 weeks of return. (Note: For most products, sales are final. For those that are final with warranty exceptions noted, there will be a 25% restocking fee.)
If a free gift was received with that same order, our current Web site cost of the free gift will be deducted from the refund for that product. Free gifts are given with customers' intent of keeping the product.
All water filter-type equipment (except "WHOLLY WATER ®
The Ultimate Drinking Water Appliance" ) may not be returned
once it is wet and/or in a used condition. See warranty for water filters & softener warranties. Defects are covered under the manufacturer's warranty.
WHOLLY WATER ® The Ultimate Drinking Water Appliance has a 90-day satisfaction guarantee: If you are not satisfied with the performance of the "Appliance," you may return it within the 90-day period since purchase date. Please call or email us first for RMA # to put on the package for authorization & identification. Mailing insurance required on all returns. Refunds do not include shipping fee & handling fee on each transaction. Adjustments on any refund will be made for any damages caused by negligence of buyer. If "Appliance" or any part of it is defective, we will be glad to replace or repair it under the warranty.
MAGNETIZER ® Products: Magnets for industrial or commercial use are not returnable for a refund. Water Pipe & fuel/oil line (clamp-on type) for residential use and engine magnetizers all have a 90-day satisfaction guarantee. Units must be used for 90 days in order to have time to clean lines etc. and stabilize conditions. Then if not satisfied, return them within the next 30 days (after 90-day period) for a refund. Refunds do not include shipping fee & handling fee on each transaction. There will be a 25% restocking fee. Product must be in a "like new", resellable, & clean condition. If not, a partial refund will be issued based on their condition or damage.
Please note: Flav-O-Rings, biomagnets, water jar magnets, books, stabilized oxygen (MSO), wellness kits, and pain relief kits, The Ultimate Supplement (HGH) & Circulation Enzymes do not have a satisfaction guarantee and are not returnable for a refund.
WARRANTY: All Magnetizer ® products have a lifetime power warranty. Should they lose the magnetic power, they will be replaced FREE. Customer bears all shipping & mailing insurance costs for replacement.
Return of Non-defective
Items:
Returned merchandise must have a returned merchandise authorization
number (RMA#) on the outside of the shipping container. Authorized
returns must be issued an RMA number within 15 days from the date
of buyer's receipt of merchandise. Shipment of authorized merchandise
must occur within 7 days of issuance of RMA number. Return of
non-defective goods must be in their original shipping container,
all packaging unopened and in "like new" & resellable condition. If not, a partial refund will be issued based on their condition. A 25% restocking
fee, and all shipping fees & handling fees will be deducted from any credit due on all returned merchandise unless other arrangements have been made with LSI. Adjustments on any refund, if applicable, will be made for any damages caused by negligence of buyer.
Refunds:
Refund will be a company check from Life Streams International Mfg. Co.
Adjustments on any refund, if applicable, will be made for any damages caused by negligence of buyer. Refunds do not include shipping fee or handling fee, and restocking fee on each transaction.
Shipping costs will be refunded only if the wrong item was shipped.
If customer returns a product and a free gift was received with that same order, the cost of the free gift will be deducted from the refund for that product. Free gifts are given with customers' intent of keeping the product.
Cancellations Process
To contact LSI: Send an e-mail to customerservice@wholly-water.com or call 1-800-76-WATER (1-800-769-2837).
For Pickup Items at the
LSI Factory:
Pickup orders can be canceled at any time prior to actual pickup for in-stock or non-custom orders. Call 1-800-76-WATER (1-800-769-2837) or locals calls 315-336-3599.
Refused Deliveries:
Refused deliveries will be charged a 25% restocking fee plus freight charges both ways.